Funding Navigator for Assistive Tech Access

Tobii Dynavox; North Dakota; On-site; USD 45,000 - 65,000; Full time

Job summary

Tobii Dynavox is seeking a Funding Consultant in the United States to coordinate intake, submission, and follow-up of new product, repair, and equipment rental orders. You will collaborate with SLPs, government agencies, and educational institutions to secure order authorization and ensure documents meet third-party payer criteria.

The role emphasizes strong communication, meticulous document review, and proactive problem solving to resolve denials and support clients through the funding process.

Qualifications

• Bachelor Degree, or 2 - 4 years related experience.
• Background in health insurance field preferred.
• Strong communication and customer service mindset.

Responsibilities

• Maintain communication with SLPs on funding cases and instruct SLPs on document preparation and funding policies and regulations
• Work with insurance providers, government agencies, and educational institutions to place new product, repair or rental orders
• Track funding authorization cases ensuring requests are resolved to completion in a timely manner
• Utilize on-line resources and maintain frequent communication with funding agencies to verify eligibility
• Review prior authorization documents against third party payer criteria
• Research previous orders and payment history/DSOs for any repair or new order requests
• Enter and complete orders in the order management system database
• Serve as a client advocate by communicating with clients and family members on funding requests and co-payment requirements, representing client's case with third party insurance providers and troubleshooting any problems to resolution
• Resolve third party denials and provide consultation to finalize difficult funding cases
• Alert supervisor of potential third-party payer challenges
• Perform various other duties as assigned

Skills

Oral and written communication

Interpersonal / collaboration

Customer service orientation

Education

Bachelor's Degree, or 2-4 years related experience

Background in health insurance field preferred

Tools

MS Office (Word & Outlook)

Internet navigation

Job description

Tobii Dynavox is seeking a Funding Consultant in the United States to coordinate intake, submission, and follow-up of new product, repair, and equipment rental orders. You will collaborate with SLPs, government agencies, and educational institutions to secure order authorization and ensure documents meet third-party payer criteria.

The role emphasizes strong communication, meticulous document review, and proactive problem solving to resolve denials and support clients through the funding process.