Funding Consultant

Dynavox Group; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Tobii Dynavox is hiring a Funding Consultant to coordinate intake, submission, and follow-up of new product, repair, and equipment rental orders. You will work closely with SLPs, government agencies, and educational institutions to obtain order authorization and ensure that documents meet third-party payer criteria.

The role emphasizes clear communication with clients and funding agencies, thorough review of documentation, and proactive problem resolution.

Qualifications

• Bachelor's degree or 2-4 years related experience.
• Background in health insurance field preferred.

Responsibilities

• Coordinate intake, submission, and follow-up of new product, repair, and rental orders.
• Work with SLPs, government agencies, and educational institutions to obtain order authorization.
• Review documents to ensure third-party payer criteria are met.
• Maintain communication with funding cases and instruct on document preparation and policies.
• Track funding authorization cases and ensure timely resolution.
• Enter and complete orders in the order management system database.
• Advise clients and families on funding requests and co-payments and resolve denials.

Skills

Communication skills

Multitasking

Customer service

MS Office

Documentation

Education

Bachelor's degree

2-4 years related experience

Job description

Why join us? We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.

The candidate must live in Hawaii, Pacific or Mountain time zones.

JOB SUMMARY:

The Funding Consultant is responsible for coordinating the intake, submission, and follow-up of new product, repair, and equipment rental orders. This individual works closely with SLPs, government agencies, and educational institutions to obtain order authorization and thoroughly reviews documents for submission ensuring they meet third party payer criteria.

KEY RESPONSIBILITIES:

• Maintain communication with SLPs on funding cases and instruct SLPs on document preparation and funding policies and regulations
• Work with insurance providers, government agencies, and educational institutions to place new product, repair or rental orders
• Track funding authorization cases ensuring requests are resolved to completion in a timely manner
• Utilize on-line resources and maintain frequent communication with funding agencies to verify eligibility
• Review prior authorization documents against third party payer criteria
• Research previous orders and payment history/DSOs for any repair or new order requests
• Enter and complete orders in the order management system database
• Serve as a client advocate by communicating with clients and family members on funding requests and co-payment requirements, representing client’s case with third party insurance providers and troubleshooting any problems to resolution
• Resolve third party denials and provide consultation to finalize difficult funding cases
• Alert supervisor of potential third-party payer challenges
• Perform various other duties as assigned

MINIMUM QUALIFICATIONS:

• EDUCATION / EXPERIENCE REQUIREMENTS: Bachelor Degree, or 2-4 years related experience
• Background in the health insurance field preferred

COMMUNICATION SKILLS:

• Oral and written communication skills
• Interpersonal, collaboration, and teaming skills
• Customer service orientation

COMPUTER OR TECHNICAL SKILLS:

• Internet navigation skills
• MS Office Word and Outlook

OTHER SKILLS/KNOWLEDGE REQUIREMENTS:

• Able to multitask in a fast-paced environment

WORK ENVIRONMENT REQUIREMENT:

• Able to work at a desk for prolonged periods of time
• Ability to work with interruptions in a fast-paced environment

Where we stand: We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity.

Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled.