Salesforce Business System Analyst

Socket.dev; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical/Dental/Vision

Tuition Reimbursement

Paid time off

Job summary

Socket.dev in Atlanta, GA is seeking an IT Business Analyst to plan, design and launch efficient business, financial, and operations systems, collaborating with industry experts to deliver top-tier solutions.

The role requires 5+ years CRM experience (Salesforce preferred), knowledge of JD Edwards and Oracle E1, SQL, and Power BI; will analyze data, define requirements, prototype systems, and provide end-user training.

Qualifications

• Bachelor's degree required.
• 5+ years CRM experience, Salesforce preferred.
• Knowledge of JD Edwards and Oracle E1.
• Construction industry experience preferred.
• Salesforce configuration experience preferred.
• Knowledge of SQL.
• Power BI experience.

Responsibilities

• Collects and analyzes data to support business cases, proposed projects, and system requirements.
• Provides front-line business process support to pursuit teams across the entire pursuit lifecycle, leveraging best practices and facilitating enhanced business metrics within the Salesforce CRM application and other preconstruction processes/systems as needed.
• Generates comprehensive reports based on findings, including probable causes and potential solutions to system issues.
• Collaborates with end users to define requirements and system goals, identifying and resolving system issues.
• Assists in prototyping new systems to improve business processes, operations, and information flow.
• Prepares and delivers reports, recommendations, or alternatives to address existing and potential issues in operating systems across the organization.
• Helps identify and establish the scope and parameters of system analysis to define outcome criteria and measure-taking actions.
• Provides orientation and training to end users for all modified and new systems.
• Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems, and provides post-implementation support.
• Coordinates with preconstruction teams (business development, estimating and proposals) for data accuracy and reporting needed for prequalifications, qualifications, and proposal efforts
• Conducts research on software and hardware products to justify recommendations and support purchasing efforts.

Skills

Data analysis

CRM systems (Salesforce)

SQL programming

Power BI

Education

Bachelor's Degree in Computer Science / Information Systems / Software Engineering or related field

Tools

JD Edwards

Oracle E1

Salesforce configuration

Job description

Overview

Are you a data driven professional passionate about optimizing business processes through technology? As an IT Business Analyst, you will plan, design and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. Collaborate with industry experts and committed teams to provide top-tier solutions.

What you will be doing

• Collects and analyzes data to support business cases, proposed projects, and system requirements.
• Provides front-line business process support to pursuit teams across the entire pursuit lifecycle, leveraging best practices and facilitating enhanced business metrics within the Salesforce CRM application and other preconstruction processes/systems as needed.
• Generates comprehensive reports based on findings, including probable causes and potential solutions to system issues.
• Collaborates with end users to define requirements and system goals, identifying and resolving system issues.
• Assists in prototyping new systems to improve business processes, operations, and information flow.
• Prepares and delivers reports, recommendations, or alternatives to address existing and potential issues in operating systems across the organization.
• Helps identify and establish the scope and parameters of system analysis to define outcome criteria and measure-taking actions.
• Provides orientation and training to end users for all modified and new systems.
• Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems, and provides post-implementation support.
• Coordinates with preconstruction teams (business development, estimating and proposals) for data accuracy and reporting needed for prequalifications, qualifications, and proposal efforts
• Conducts research on software and hardware products to justify recommendations and support purchasing efforts.

What we are looking for

• Bachelor's Degree in Computer Science, Information Systems, Software Engineering or related field required.
• 5+ years related experience using a client relationship management (CRM) system required. Salesforce experience strongly preferred
• Advanced knowledge of JD Edwards and Oracle E1
• Construction industry experience preferred.
• Salesforce configuration experience preferred.
• Knowledge of SQL programming language.
• Power BI experience.

Why work for us

Some of the benefits you may be eligible for as an employee are:

• Comprehensive compensation package and paid time off program
• Industry leading 401(k)/RRSP
• Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
• Wellness benefits & Employee Assistance Program
• Tuition Reimbursement Program

We are an EEO/ADA/Veterans employer.

Salary Min

USD $110,000.00/Yr.

Salary Max

USD $140,000.00/Yr.