Remote FinTech Support Associate - Overnight (US-Based)

Cherry Technologies, Inc.; United States; Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Generous equity grant

Medical, vision, dental benefits

Fully remote company

Company retreats

Job summary

Cherry Technologies, Inc. is seeking a Customer Support Associate based in the United States to support Providers and Consumers in a fully remote capacity.

The role focuses on delivering one-touch resolutions across phone, chat, email, and SMS while maintaining superior service in a fast-growing fintech environment. The ideal candidate has 1+ year in customer support, familiarity with fintech or consumer lending, and strong multitasking and documentation skills.

Qualifications

• 1+ years in customer support or similar role.
• Experience in fintech/consumer lending preferred.
• Ability to multi-task and de-escalate across omni-channel inquiries (Phone, Chat, Email, SMS).
• Strong prioritization, organization, and attention to detail.

Responsibilities

• Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS.
• Handle high volume of interactions with quality and efficiency.
• Investigate inquiries, assess activity, and deliver timely resolutions.
• De-escalate complex situations with professionalism and empathy.
• Document interactions and account-level issues accurately.
• Collaborate with leadership to improve customer experience and processes.
• Work with multiple departments to support Cherry's growth in a fast-paced fintech.
• Maintain schedule flexibility for weekends and select holidays.

Skills

Customer service

Multichannel support

Detail oriented

Independent worker

Education

High school diploma or GED

College degree preferred

Tools

Excel/Google Sheets

Job description

Cherry Technologies, Inc. is seeking a Customer Support Associate based in the United States to support Providers and Consumers in a fully remote capacity.

The role focuses on delivering one-touch resolutions across phone, chat, email, and SMS while maintaining superior service in a fast-growing fintech environment. The ideal candidate has 1+ year in customer support, familiarity with fintech or consumer lending, and strong multitasking and documentation skills.