Remote FinTech Support Specialist (US) – Overnight

Cherry Technologies, Inc.; USA; Remote; USD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

Generous equity grant

Medical, vision, and dental benefits

Fully remote company

Summer and winter company retreats

Zusammenfassung

Cherry Technologies, Inc. is seeking a Customer Support Associate based in the United States to deliver exceptional service across phone, chat, email, and SMS.

You will resolve inquiries, manage a high volume of interactions, investigate issues, and de-escalate situations with empathy in a fast-growing fintech environment. This role supports overnight operations (12:00 AM–9:00 AM ET) with weekend coverage and holidays, offering a base salary of $65,000 plus a $15,000 annual target in variable

Qualifikationen

• 1+ years of experience in customer support or in a similar customer facing role.
• Experience supporting consumer lending, fintech, or other financial products is preferred.
• Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries (Voice, Chat, Email and SMS).
• Excellent written and verbal communication skills with exceptional attention to detail.

Aufgaben

• Resolve Provider and Consumer inquiries with one-touch resolution while delivering an exceptional customer experience across phone, live chat, email, and SMS.
• Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency.
• Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions.
• De-escalate complex customer situations with professionalism, empathy, and sound judgment.
• Accurately document customer interactions and account-level issues.
• Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness.
• Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment.
• Maintain schedule flexibility for assigned weekends and select holidays based on business needs.

Kenntnisse

Customer support

Multi-channel support

Problem solving

Organizational skills

Communication skills

Startup experience

Independent work

Excel/Sheets

Ausbildung

High school diploma or GED

College degree preferred

Tools

Excel/Google Sheets

Jobbeschreibung

Cherry Technologies, Inc. is seeking a Customer Support Associate based in the United States to deliver exceptional service across phone, chat, email, and SMS.

You will resolve inquiries, manage a high volume of interactions, investigate issues, and de-escalate situations with empathy in a fast-growing fintech environment. This role supports overnight operations (12:00 AM–9:00 AM ET) with weekend coverage and holidays, offering a base salary of $65,000 plus a $15,000 annual target in variable