Full-Time Service & Scheduling Coordinator (401k, PTO)

DeWaard & Bode; Bellingham (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision after 60 days

401k after 6 months with 3% match

Employee Purchase Program (cost +10%)

6 Paid Holidays

Annual PTO accrual

Job summary

DeWaard & Bode, Whatcom and Skagit counties' largest local appliance and mattress retailer, is hiring a full-time Service Coordinator/Writer. You will provide friendly customer support, coordinate service and repair appointments, and maintain accurate records.

The role offers growth opportunities and a competitive starting wage. Responsibilities include troubleshooting, documenting needs, and daily communication with technicians and customers to resolve issues.

Qualifications

• Excellent communication and interpersonal skills
• Positive, friendly, and personable
• Willingness to learn and adapt
• Proficiency with common office productivity software

Responsibilities

• Provide front-line contact over the phone to troubleshoot service needs
• Determine and resolve customer needs
• Keep organized and accurate records
• Coordinate service and repair appointments
• Communicate daily with technicians and customers to solve problems
• Perform follow-up calls and emails

Skills

Communication skills

Interpersonal skills

Customer service

Positive attitude

Education

High school diploma

Tools

Office software

Job description

DeWaard & Bode, Whatcom and Skagit counties' largest local appliance and mattress retailer, is hiring a full-time Service Coordinator/Writer. You will provide friendly customer support, coordinate service and repair appointments, and maintain accurate records.

The role offers growth opportunities and a competitive starting wage. Responsibilities include troubleshooting, documenting needs, and daily communication with technicians and customers to resolve issues.