Service and Install Coordinator

DeWaard & Bode; Bellingham (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision after 60 days

401k after 6 months with 3% match

Employee Purchase Program (cost +10%)

6 Paid Holidays

Annual PTO accrual

Job summary

DeWaard & Bode, Whatcom and Skagit counties' largest local appliance and mattress retailer, is hiring a full-time Service Coordinator/Writer. You will provide friendly customer support, coordinate service and repair appointments, and maintain accurate records.

The role offers growth opportunities and a competitive starting wage. Responsibilities include troubleshooting, documenting needs, and daily communication with technicians and customers to resolve issues.

Qualifications

• Excellent communication and interpersonal skills
• Positive, friendly, and personable
• Willingness to learn and adapt
• Proficiency with common office productivity software

Responsibilities

• Provide front-line contact over the phone to troubleshoot service needs
• Determine and resolve customer needs
• Keep organized and accurate records
• Coordinate service and repair appointments
• Communicate daily with technicians and customers to solve problems
• Perform follow-up calls and emails

Skills

Communication skills

Interpersonal skills

Customer service

Positive attitude

Education

High school diploma

Tools

Office software

Job description

DeWaard & Bode, Whatcom, and Skagit counties' largest, local appliance and mattress retailer is hiring!

Our growing business is seeking a Full-time Service Coordinator/Writer. If you are a positive, friendly, and personable individual who enjoys working with other people, we have an opening for you. We are looking for someone with excellent customer service skills a can-do attitude and willingness to learn.

We offer a competitive starting wage, full-time hours, and opportunities for growth and to increase your compensation.

Job responsibilities include but are not limited to:

• Providing positive front-line contact over the phone with our customers to troubleshoot their service and maintenance needs
• Determining and resolving customer needs
• Keeping organized and accurate records
• Coordinating service and repair appointments
• Communicate daily with technicians and customers to solve problems
• Perform follow up calls and emails

Compensation for this position starts at $22/hour. Wage Rate is $22-26.

Qualifications:

• High school diploma
• Proficiency with common office and productivity software
• Must be willing to undergo a drug screening and background check
• Excellent communication and interpersonal skills

Benefits Include the following:

• Medical, Dental, Vision after 60 days of employment
• 401k after 6 months of service and company 3% match
• Employee Purchase Program (cost +10% for any item we sell!)
• 6 Paid Holidays
• Annual PTO accrual program

DeWaard & Bode is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.