Service Coordinator: Streamline Dispatch & Support

Whitney Equipment Co., Inc.; Woodinville (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Life insurance

Paid time off

Vision insurance

Job summary

Whitney Equipment Co., Inc. in Washington state seeks a Service Coordinator to manage repair services, communications, and workflow between customers, technicians, and internal teams.

You will handle service requests, scheduling, quotes for parts, and documentation while supporting billing and inventory activities. Collaboration with shop personnel and sales teams is essential to improve service efficiency and customer satisfaction.

Qualifications

• High School Diploma is required.
• 1–2 years of experience in Inside Sales or a customer-facing role.
• Experience with Office 365.
• Experience with CRM software.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Strong attention to detail.

Responsibilities

• Serve as the primary contact for service, warranty, and parts inquiries.
• Respond to customer requests via phone, email, and in-person.
• Create, track service requests, and work orders.
• Provide customers with updates on scheduling, job progress, and completion timelines.
• Follow up with customers after a job is complete for customer satisfaction.
• Coordinate deliveries, pickup and recommissioning of customer equipment.
• Prepare quotes for repairs and replacement parts; manage inventory levels.
• Issue purchase orders for outside process work and parts; track incoming parts.
• Maintain accurate records and assist with billing, invoicing, and accounting coordination.
• Collaborate with service managers, project leaders, and sales teams.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Attention to detail

Education

High School Diploma

Tools

Office 365

CRM Software

Job description

Whitney Equipment Co., Inc. in Washington state seeks a Service Coordinator to manage repair services, communications, and workflow between customers, technicians, and internal teams.

You will handle service requests, scheduling, quotes for parts, and documentation while supporting billing and inventory activities. Collaboration with shop personnel and sales teams is essential to improve service efficiency and customer satisfaction.