Full-Time Retail Customer Service Specialist – Paint & Color

Sherwin-Williams Co.; Hamilton (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to support both wholesale and retail customers, answering questions, recommending solutions and resolving concerns.

This full-time role works out of multiple stores in Ohio, with responsibilities spanning in-person and phone assistance, inventory, and sales support. The position emphasizes excellent customer service, product knowledge, and adherence to store policies while contributing to sales targets.

Qualifications

• Must be 18+ years old and legally eligible to work in the United States.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and lift up to 50 lbs, up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Stock shelves and set up displays; tint and mix products as needed.
• Assist in deliveries and loading/unloading of trucks.

Skills

Spanish language ability

Customer service experience

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to support both wholesale and retail customers, answering questions, recommending solutions and resolving concerns.

This full-time role works out of multiple stores in Ohio, with responsibilities spanning in-person and phone assistance, inventory, and sales support. The position emphasizes excellent customer service, product knowledge, and adherence to store policies while contributing to sales targets.