Full-Time Pet Care Route Specialist

Gateway-Services-Inc; Cranston (RI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Overtime eligibility

Medical, Dental, and Vision insurance

401(k) with employer match

Tuition assistance

Job summary

Gateway Services Inc. is seeking a Customer Service Representative/Route Service Representative in Cranston, RI. You will be the primary face of our company to veterinary clinics and pet parents, managing routes, handling pets with dignity, and ensuring on-time pickups and deliveries.

The role requires compassion, reliability, and the ability to work in a fast-paced, non-desk environment, with training provided.

Qualifications

• High school diploma or GED required.
• Prior customer service, account management, or route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double-check names, IDs, and instructions.
• Accurately document requests and complete all follow-through.
• Interact with pet parents occasionally, with compassion and professionalism.

Skills

Customer service

Route management

Communication

Reliability

Education

High school diploma or GED

Tools

CRM systems

Job description

Gateway Services Inc. is seeking a Customer Service Representative/Route Service Representative in Cranston, RI. You will be the primary face of our company to veterinary clinics and pet parents, managing routes, handling pets with dignity, and ensuring on-time pickups and deliveries.

The role requires compassion, reliability, and the ability to work in a fast-paced, non-desk environment, with training provided.