Pet Care Route Service Specialist

Gateway Services Inc.; Middle Island (NY); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition assistance

Paid holidays and PTO

Career development

Job summary

Gateway Services Inc. is seeking a Temporary Customer Service Representative/Route Service Representative – Final Gift in Middle Island, NY. You’ll be the face of our company to veterinary clinics and pet parents, managing a demanding route with care and professionalism.

Responsibilities include building clinic relationships, handling pickups and deliveries, and ensuring accuracy and dignity at every step. Training is provided; a reliable, physical role with high accountability offers meaningful

Qualifications

• High school diploma or GED required.
• Prior customer service, account management, or route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions.
• Accurately document requests and complete all follow through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience.

Skills

Customer service

Route-based experience

Valid driver’s license

CRM systems

Education

High school diploma or GED

Job description

Gateway Services Inc. is seeking a Temporary Customer Service Representative/Route Service Representative – Final Gift in Middle Island, NY. You’ll be the face of our company to veterinary clinics and pet parents, managing a demanding route with care and professionalism.

Responsibilities include building clinic relationships, handling pickups and deliveries, and ensuring accuracy and dignity at every step. Training is provided; a reliable, physical role with high accountability offers meaningful