Full-Time Patient Access & Scheduling Specialist

Osstherapy; Fife (WA); On-site; USD 55,875,000 - 91,577,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company Match 401k

Life Insurance

HSA

FSA

PTO

Job summary

Olympic Sports & Spine (OSS) in Fife, WA, is seeking an Administrative Service Team Specialist to support new patient intake, scheduling, and referral management.

This full-time onsite role offers a competitive hourly pay range and a collaborative environment focused on patient care, integrity, teamwork, and excellence.

You will manage scheduling, coordinate referrals, and assist patients through intake, payment, and portal enrollment, ensuring timely access to care.

Qualifications

• High school diploma or equivalent.
• 1 year of office/administrative experience or equivalent combination of education and experience.

Responsibilities

• Manage new patient intake, scheduling, and lead-tracking to ensure timely contact and appointments.
• Conduct outbound calls/texts to prospective and waitlisted patients per protocols.
• Coordinate scheduling using clinic tools, provider info, insurance requirements, and patient preferences.
• Identify and prioritize urgent referrals and high-priority patients for prompt scheduling.
• Complete intake procedures, including collecting information, sending communications, enrollment promotion, and preparing paperwork and payment agreements.
• Monitor schedules and reassign patients to improve access and reduce wait times.
• Communicate same-day appointment updates to clinic teams.
• Manage scheduling for FCE and PGAP appointments.
• Redirect referrals to appropriate locations based on capacity and requirements.
• Support Medicaid admission requirements and scheduling guidelines.
• Answer incoming calls and provide exceptional service to patients and referral sources.

Skills

Microsoft Office

Communication skills

Customer service

Organizational skills

Problem solving

Multi-line phone

Interpersonal skills

Education

High school diploma or equivalent

1 year office/admin experience

Tools

Excel

Word

Job description

Olympic Sports & Spine (OSS) in Fife, WA, is seeking an Administrative Service Team Specialist to support new patient intake, scheduling, and referral management.

This full-time onsite role offers a competitive hourly pay range and a collaborative environment focused on patient care, integrity, teamwork, and excellence.

You will manage scheduling, coordinate referrals, and assist patients through intake, payment, and portal enrollment, ensuring timely access to care.