Patient Experience & Scheduling Pro

Osstherapy; Tacoma (WA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries

Excellent benefits

Job summary

Olympic Sports & Spine (OSS) in Puyallup, WA is seeking a proactive Patient Service Representative to join our fast-paced clinic on a full-time basis. You will handle front-desk duties, greet patients, schedule appointments, verify insurance, and coordinate with billing and treating staff.

The ideal candidate has a high school diploma or equivalent plus several years in a related role, strong verbal and written communication, solid computer skills, and a detail-oriented approach.

Qualifications

• High school diploma or equivalent.
• Three years of experience in an appropriately related position or equivalent education/experience.
• Knowledge of insurance and verification processes.
• Proficiency with computer programs and office equipment.
• Experience with multi-line phone systems and strong written and verbal communication.

Responsibilities

• Process all activities related to OSS patient services, including scheduling, insurance verification, chart maintenance, and communication with referral sources.
• Manage high-volume patient scheduling, verify insurance, obtain authorizations, and balance daily cash and print reports.
• Maintain daily statistical logs and pull charts for next-day appointments; follow up on open items and communicate with billing and treating staff.

Skills

Insurance verification

Computer literacy

Office procedures

Multi-line telephone

Communication skills

Organizational skills

Attention to detail

Education

High school diploma

3 years related experience

Tools

Outlook email

Scanner

Fax/Copy

Job description

Olympic Sports & Spine (OSS) in Puyallup, WA is seeking a proactive Patient Service Representative to join our fast-paced clinic on a full-time basis. You will handle front-desk duties, greet patients, schedule appointments, verify insurance, and coordinate with billing and treating staff.

The ideal candidate has a high school diploma or equivalent plus several years in a related role, strong verbal and written communication, solid computer skills, and a detail-oriented approach.