Patient Intake & Scheduling Specialist

Olympic Sports and Spine; Tacoma (WA); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job summary

Olympic Sports & Spine in Washington state is seeking a full-time Administrative Service Team (AST) Specialist to be the primary contact for new and existing patients, handling scheduling, intake, and referrals while supporting clinics.

This on-site role offers a competitive pay range of $19.50–$31.96 per hour and a schedule Monday–Friday, 9:00 a.m.–6:00 p.m., with a comprehensive benefits package and a collaborative team environment.

Qualifications

• High school diploma or equivalent.
• 1 year of office, administrative, scheduling, or clerical experience; or an equivalent combination of education and experience.
• Proficiency in Microsoft Office (Word, Excel) and strong communication skills.

Responsibilities

• Manage new patient intake, scheduling, and lead-tracking activities.
• Conduct outbound calls, texts, and follow-up communications with prospective and waitlisted patients.
• Coordinate patient scheduling using clinic caseload management tools and patient preferences.
• Identify and prioritize urgent referrals and high-priority patients for prompt scheduling.
• Assist with intake procedures, including collecting patient information and promoting patient portal enrollment.
• Communicate scheduling updates to clinic teams and reallocate appointments as needed.
• Support Medicaid admission requirements and ensure scheduling guidelines are followed.

Skills

Customer service

Scheduling

Communication

Organizational skills

Phone system operation

Education

High school diploma or equivalent

1 year admin/clerical experience

Tools

Microsoft Word

Microsoft Excel

Job description

Olympic Sports & Spine in Washington state is seeking a full-time Administrative Service Team (AST) Specialist to be the primary contact for new and existing patients, handling scheduling, intake, and referrals while supporting clinics.

This on-site role offers a competitive pay range of $19.50–$31.96 per hour and a schedule Monday–Friday, 9:00 a.m.–6:00 p.m., with a comprehensive benefits package and a collaborative team environment.