Patient Services Specialist — Scheduling & Front Desk

Olympic Sports and Spine; Bonney Lake (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Job summary

Olympic Sports & Spine is seeking a full-time Patient Service Representative for our Bonney Lake clinic. You will handle front desk functions, scheduling, insurance verification, follow-up, chart maintenance, and patient communications, ensuring accuracy and courteous service to every patient.

The role offers comprehensive training, supportive colleagues, and a Monday–Friday 9:00 a.m. to 6:00 p.m. schedule with a 40-hour work week, plus a competitive benefits package.

Qualifications

• High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.
• Knowledge of insurance verification processes.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.

Responsibilities

• Handle all patient service activities including phone calls, scheduling, and referrals.
• Verify patient insurance and obtain authorizations as needed.
• Maintain and update patient charts and records.
• Process payments, balance cash daily, and print reports.
• Coordinate with billing and treating staff to resolve patient matters.
• Attend monthly staff meetings and participate in educational activities.

Skills

Insurance verification

Phone system operation

Microsoft Outlook

Communication skills

Detail oriented

Education

High School diploma or equivalent

Tools

Outlook email

Job description

Olympic Sports & Spine is seeking a full-time Patient Service Representative for our Bonney Lake clinic. You will handle front desk functions, scheduling, insurance verification, follow-up, chart maintenance, and patient communications, ensuring accuracy and courteous service to every patient.

The role offers comprehensive training, supportive colleagues, and a Monday–Friday 9:00 a.m. to 6:00 p.m. schedule with a 40-hour work week, plus a competitive benefits package.