Patient Service Representative

Premier Orthopaedics; Willistown Township (PA); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

100% employer-paid life insurance

401(k) with employer match

Paid sick and vacation time

7 paid holidays annually

Growth opportunities

Employee referral reward program

Job summary

Premier Orthopaedics and Philadelphia Hand to Shoulder Center seek a patient service representative for our Paoli, Exton and Collegeville offices. You will deliver exceptional front-office support, greet patients, verify insurance, schedule visits and collect payments in a collaborative setting.

This full-time role emphasizes accuracy, confidentiality, and patient-centered service, with opportunities for growth within a respected orthopedic network and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years patient registration/front office in healthcare preferred.
• Experience with insurance rules, medical terminology, and EMR systems preferred.
• Knowledge of HIPAA guidelines and office safety protocols.
• Ability to communicate effectively with physicians, staff, patients and the public.

Responsibilities

• Greet and acknowledge patients; inform Medical Assistants and Providers of arrivals.
• Answer calls promptly; provide information or direct inquiries.
• Assist patients in completing forms; review and correct account details.
• Gather demographic and insurance information; obtain necessary authorizations.
• Identify and collect co-pays, co-insurances, and balances; set up payment plans.
• Explain financial and insurance requirements; refer complex issues to Billing.
• Verify insurance benefits; notify patients of coverage limitations or needs.
• Scan and upload documents into the EMR system.
• Schedule/confirm appointments; ensure referrals and authorizations are received.
• Prepare charts for upcoming appointments; communicate delays to patients.
• Maintain cash drawers; reconcile daily transactions.
• Protect patient privacy per HIPAA; maintain a clean, professional front office.
• Perform other duties as assigned.

Skills

Customer service

Front office

Insurance verification

Medical terminology

HIPAA knowledge

EMR systems experience

Education

High school diploma / GED

Job description

Location

Paoli, Exton, Collegeville, PA

Organization

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Overview

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team at our Paoli, Exton and Collegevill, PA office. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

Position Summary

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a full-time position with Monday through Friday hours.

Key Responsibilities

• Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals.
• Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate.
• Instruct patients in completing medical history and information forms; review and correct account details as needed.
• Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place.
• Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
• Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.
• Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
• Scan and upload patient documents (photo ID, insurance cards, referrals, forms) into the EMR system.
• Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received.
• Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby.
• Maintain and balance cash drawers; reconcile daily transactions.
• Protect patient privacy and confidentiality in accordance with HIPAA standards.
• Maintain a clean, organized, and professional front-office environment.
• Perform other duties as assigned

Qualifications

Education

• High school diploma, GED, or equivalent working knowledge preferred

Licenses & Certifications

• None required

Experience

• Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
• Experience collecting payments and explaining financial responsibilities to patients preferred
• Knowledge of HIPAA guidelines and office safety protocols
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision plans
• 100% employer-paid life insurance
• 401(k) with employer match
• Benefits begin the first of the month following hire date (for full-time employees)
• Generous paid sick and vacation time
• 7 paid holidays annually
• Opportunities for growth and advancement
• Employee referral reward program

About Premier Orthopaedics & Philadelphia Hand To Shoulder

Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware.

Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 170 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care.

Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitative recovery. With 10+ convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.