Part-Time Office Associate

John V Schultz Furniture; United States; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Increased pay

Paid training

Growth opportunities

Promotions from within

Dental & Vision insurance

401K & PTO

Employee discount

Friendly environment

Showroom access

Job summary

John V Schultz Furniture is hiring a Part Time Office Associate at our Erie, PA showroom. You will input sales and order data into the Storis system, verify details, and process documents and payments accurately.

You will handle a high volume of inquiries, support store staff, and maintain orderly files while upholding corporate guidelines. Previous clerical experience is preferred; training will be provided.

Qualifications

• High school diploma or equivalent; experience preferred.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office and basic software.
• Ability to process orders, payments, and paperwork accurately.
• Experience with Storis, RingCentral, and related systems preferred.

Responsibilities

• Enter sales transactions and orders into Storis accurately.
• Verify order details and correct discrepancies.
• Process cash balances, deliveries, sales, and service orders per guidelines.
• Handle high-volume inbound calls and counter inquiries; process payments.
• Respond to inquiries via phone, web chat, email, and other channels.

Skills

Verbal & written communication

Reading comprehension

Numerical reasoning

Documentation accuracy

Microsoft Office

Organizational skills

Customer service

Storis / RingCentral tools

Education

High school diploma or equivalent

Tools

Storis

RingCentral

AI Routing Software

Company Intranet

Job description

John V Schultz Furniture Part Time Office Associate (Erie, PA)

We are located at 7200 Peach St Erie PA 16509. We’re a family owned company with a history of caring for our employees, customers and community. Hiring immediately for a 16hr part time position.

Compensation and Benefits Program

• Offers Increased Pay Rates
• Earn more at LevinPaid Training
• A Blended Training Approach
• Growth Opportunities
• Levins loves to promote from within
• Great Benefits Dental Vision Insurance
• 401K and PTO
• Generous Employee Discount
• Friendly Supportive Work Environment
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description

• Accurately enters information regarding sales transactions and order information into Storis system
• Verifies all information related to orders is accurate; identifies and corrects discrepancies
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances deliveries sales & service orders account balances in compliance with corporate guidelines
• Provides customer service support by answering a high volume of inbound calls managing counter inquiries processing payments solving customer complaints questions
• Answers investigates and or initiates actions on customer inquiries efficiently using all customer access channels phone web chat mail fax etc
• Consistently meets or exceeds performance standards for service quality accuracy and volume
• Completes and processes credit applications payments and financing paperwork
• Verifies all paperwork for order processing is accurate
• Communicates with internal and external personnel in a professional and timely manner
• Maintains accurate files and processes in order to maximize productivity
• Performs clerical support for store staff as needed
• Other duties as assigned

Required Skills and Abilities

• Excellent verbal and written communication and listening skills
• Basic reading and comprehension skills
• Basic numerical reasoning skills
• Ability to complete paperwork in an accurate neat and efficient manner
• Demonstrated knowledge of software including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills
• Knowledge and demonstrated ability to utilize Storis Ring Central Phone System Package AI Routing Software and Company Intranet systems preferred

Education and Experience

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

Physical Demands

• Ability to sit stand bend stoop and reach regularly
• Ability to remain in a stationary position for an extended period
• Ability to communicate effectively with customers and co workers
• Ability to operate relevant equipment and observe details to complete assigned responsibilities

In order to provide equal employment and achievement opportunities to all individuals employment decisions at Levin Furniture will be based on merit qualifications and abilities Levin Furniture does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability or any other characteristic protected by law