Part-Time Office Associate

Levin Furniture & Mattress; Erie (Erie County); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid Training

Growth Opportunities

Dental Insurance

Vision Insurance

401K

PTO

Employee Discount

Job summary

Levin Furniture & Mattress is hiring a Part-Time Office Associate in Erie, PA. Join a family-owned company known for caring for employees and customers. The role involves data entry, order processing, and providing strong customer service in a busy showroom.

The ideal candidate will have a high school diploma, clerical experience, and proficient software skills including Microsoft Office. Training is provided, with opportunities for growth and a competitive benefits package.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and general clerical tasks.
• Experience with data entry and order processing preferred.

Responsibilities

• Enter sales transactions and orders into Storis system accurately.
• Verify order details and correct discrepancies.
• Process payments and financing paperwork.
• Provide customer service via calls, counter inquiries, and chats.
• Maintain organized files and documentation for productivity.
• Support store staff with clerical tasks as needed.

Skills

Verbal Communication

Written Communication

Listening Skills

Reading Skills

Numerical Reasoning

Paperwork Skills

Microsoft Office

Education

High School Diploma or Equivalent

Clerical Experience Preferred

Tools

Storis

Ring Central

Package AI Routing Software

Job description

Career Opportunities withLevin Furniture & Mattress

John V. Schultz Furniture is Hiring a Part-Time Office Associate in Erie, PA!

We're a family-owned company with a history of caring for our employees, customers, and community!

Hiring Immediately! $16/hr.

John V Schultz Furniture & Mattress Compensation and Benefits Program Offers:

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities - Levin's loves to promote from within
• Great Benefits -Dental, Vision Insurance, 401K, and PTO
• Generous Employee Discount
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties:

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.