Full-Time Office Associate

Levin Furniture & Mattress; State College (Centre County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401K

PTO

Employee discount

Job summary

Levin Furniture & Mattress in State College, PA is seeking a full-time Office Associate to support sales transactions, process orders in the Storis system, and assist customers at the showroom and by phone.

You will handle payments, returns, and service inquiries while maintaining accurate records and ensuring adherence to company guidelines; clerical experience is preferred.

Qualifications

• High school diploma or equivalent is required.
• Clerical experience is preferred.
• Excellent verbal and written communication, and listening skills.
• Proficient in Microsoft Office.
• Ability to process orders and payments accurately and promptly.
• Strong organizational skills are essential.
• Experience with Storis, RingCentral, and related systems preferred.

Responsibilities

• Enter sales and order information into Storis accurately.
• Verify order details and correct discrepancies.
• Process cash balances, deliveries, orders, and account information per guidelines.
• Provide customer service via calls, counter inquiries, and payments; resolve questions.
• Handle inquiries through phone, web, chat, mail, or fax.
• Meet or exceed performance standards for quality and volume.
• Process credit applications, payments, and financing documents.
• Verify paperwork for order processing.
• Communicate professionally with internal and external staff.
• Maintain accurate files and support store staff.
• Other duties as assigned.

Skills

Communication skills

Reading comprehension

Numerical reasoning

Paperwork accuracy

Microsoft Office

Organizational skills

Storis usage

RingCentral

Package AI routing

Intranet systems

Education

High school diploma or equivalent

Tools

Storis

RingCentral

Package AI Routing Software

Company Intranet

Microsoft Office

Job description

Career Opportunities withLevin Furniture & Mattress

Levin Furniture & Mattress is Hiring a Full-TimeOffice Associates in State College, PA!

We are located at 138 Valley Vista, State College, PA 16803.

We’re a family-owned company with a history of caring for our employees, customers, and community! Join the Levin Team Today - Working Here Feels Like Home!

Hiring Immediately! $16.00/hr.

Levin Furniture & Mattress Compensation and Benefits Program Offers:

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities – Levin’s loves to promote from within
• Great Benefits – Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties:

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.