Full-Time Office Associate

John V Schultz; Canton (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

PTO

Employee Discount

Job summary

Levin Furniture & Mattress in North Canton, OH seeks an Office Associate to enter sales and order data, verify information, process payments, and provide high-volume customer service. The role requires accurate documentation, strong communication, and proficiency in Microsoft Office and retail software.

We offer paid training, growth opportunities, comprehensive benefits, and an employee discount. Join a family-owned team that values employees and community involvement.

Qualifications

• Demonstrated writing and verbal communication skills.
• Ability to read and understand information accurately.
• Basic numerical reasoning for transactions and reports.
• Ability to complete paperwork accurately and neatly.
• Proficiency in Microsoft Office and clerical software.
• Strong organizational abilities in a busy retail office.
• Experience with Storis, Ring Central and routing software preferred.
• Familiarity with company intranet systems is a plus.

Responsibilities

• Enter sales and order data into the Storis system accurately.
• Verify order details and correct discrepancies.
• Process cash balances, deliveries, and financing paperwork per guidelines.
• Provide customer service via calls, counter inquiries, and payments.
• Respond to inquiries via phone, web, chat, mail, or fax.
• Meet or exceed service quality and accuracy standards.
• Process credit applications and payments for orders.
• Communicate professionally with staff and customers.
• Maintain organized files to maximize productivity.
• Provide clerical support as needed.

Skills

Verbal & written communication

Reading comprehension

Numerical reasoning

Paperwork accuracy

Microsoft Office

Organizational skills

Storis

Ring Central

Package AI Routing Software

Intranet systems

Education

High school diploma or equivalent

Clerical experience preferred

Tools

Storis

Ring Central Phone System

Package AI Routing Software

Company Intranet

Job description

Levin Furniture & Mattress is Hiring an Office AssociateinNorth Canton,OH!

We are located at 6229 Promier Ave NW, North Canton, OH 44720.

We’re a family-owned company with a history of caring for our employees, customers, and community! Join the Levin Team Today - Working Here Feels Like Home!

Hiring Immediately! $16.00/hr.

Levin Furniture & Mattress Compensation and Benefits Program Offers:

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities – Levin’s loves to promote from within
• Great Benefits – Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties:

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.