Full-Time Night Shift Customer Care Specialist

XPO Logistics, Inc.; Des Plaines (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Paid time off (PTO)

Paid holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in Des Plaines, IL seeks a Customer Service Representative to support LTL operations on the night shift. You’ll bill shipments, handle inquiries, and resolve documentation issues while providing timely, accurate information to customers.

The role requires 2 years of customer service experience, good computer/typing/10-key skills, and proficiency with Microsoft Office. Shift includes days/evenings/nights and weekends with comprehensive benefits from day one.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing / 10-key

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Des Plaines, IL seeks a Customer Service Representative to support LTL operations on the night shift. You’ll bill shipments, handle inquiries, and resolve documentation issues while providing timely, accurate information to customers.

The role requires 2 years of customer service experience, good computer/typing/10-key skills, and proficiency with Microsoft Office. Shift includes days/evenings/nights and weekends with comprehensive benefits from day one.