Shipping & Billing Specialist

XPO; Danville (IL); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Health insurance day one

Life and disability insurance

PTO 13 days first year

9 paid holidays

401(k) with company match

Education assistance

Job summary

XPO is hiring a Customer Service Representative in Danville, IL to support customers with inquiries, billing and shipment tracing. You will handle daily clerical tasks, process documentation and resolve discrepancies, while ensuring accurate tariffs and pricing alignment.

The role requires 2 years of customer service experience, strong computer and MS Office skills, and flexibility to work days, evenings, nights, and weekends. Health benefits start day one, with PTO and a 401(k) match.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

Computer skills

Tools

Microsoft Office

Job description

XPO is hiring a Customer Service Representative in Danville, IL to support customers with inquiries, billing and shipment tracing. You will handle daily clerical tasks, process documentation and resolve discrepancies, while ensuring accurate tariffs and pricing alignment.

The role requires 2 years of customer service experience, strong computer and MS Office skills, and flexibility to work days, evenings, nights, and weekends. Health benefits start day one, with PTO and a 401(k) match.