Full-Time Member Experience Specialist

Planet Fitness; Quakertown (Bucks County); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

PTO for all employees

401K Retirement Fund (Employer match 4

Health Insurance Options including H,

Company Paid Life Insurance & Short‑/E

Employee Assistance Program

Free Black Card membership

Growth opportunities

Job summary

Planet Fitness in Quakertown, PA is seeking a Customer Service Representative to deliver a superior member experience. You will greet members, process sign-ups, answer calls, log amenities, and promote fitness classes in a friendly, clean, judgement-free environment.

The role emphasizes dependable service, basic computer skills, and staying engaged to help members achieve their fitness goals. Full-time position with benefits.

Qualifications

• Customer service experience preferred.
• High school diploma or GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, log amenities.
• Respond to member questions and concerns promptly.
• Process purchases through the POS system.
• Promote fitness instruction classes to members and new members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Communication

Basic computer proficiency

Education

High school diploma or GED

Job description

Planet Fitness in Quakertown, PA is seeking a Customer Service Representative to deliver a superior member experience. You will greet members, process sign-ups, answer calls, log amenities, and promote fitness classes in a friendly, clean, judgement-free environment.

The role emphasizes dependable service, basic computer skills, and staying engaged to help members achieve their fitness goals. Full-time position with benefits.