Full-Time Member Experience Specialist | Growth & Benefits

Planet Fitness; Trevose (PA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

PTO

401K match

Health insurance options

Life Insurance

EAP

Job summary

National Fitness Partners, a Planet Fitness franchise, is seeking a Customer Service Representative in Trevose, PA. The role focuses on delivering a superior, judgement-free member experience, greeting and signing up members, and promoting fitness classes in a fast-paced club environment.

Starting at $12 per hour with scheduled increases; benefits include PTO, 401K match, health options, and more. The role emphasizes friendly service, teamwork, and maintaining a clean, safe facility.

Qualifications

• Customer service experience.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests, ensuring a judgement-free experience.
• Answer phones using information script in a friendly manner.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns professionally and promptly.
• Process beverage or merchandise purchases at the point of sale.
• Promote fitness instruction classes (PE@PF) to active and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service

Basic computer skills

Education

High school diploma/GED

Job description

National Fitness Partners, a Planet Fitness franchise, is seeking a Customer Service Representative in Trevose, PA. The role focuses on delivering a superior, judgement-free member experience, greeting and signing up members, and promoting fitness classes in a fast-paced club environment.

Starting at $12 per hour with scheduled increases; benefits include PTO, 401K match, health options, and more. The role emphasizes friendly service, teamwork, and maintaining a clean, safe facility.