Member Experience Specialist — Growth & Benefits

Planet Fitness; Manheim Township (PA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay with regular raises

PTO for all employees

401K Retirement with employer match

Health, dental, vision insurance

Life Insurance & Short-Term Disability

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness in Manheim Township, PA, is hiring a Customer Service Representative. The role involves delivering a superior, judgement-free member experience, greeting guests, signing up new members, and handling in-club transactions with a POS system.

Applicants should have customer service experience, be at least 18, and possess basic computer skills. The job offers growth opportunities, shift-differential pay, PTO, 401K with employer match, and comprehensive health options.

Qualifications

• Customer service experience required or preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Provide superior customer service to Planet Fitness members, guests, and prospective members.
• Answer phones in a friendly manner and greet members.
• Sign up new members, tour facilities, and log amenities.
• Process beverage or merchandise purchases at POS.
• Promote fitness classes to members and new members.
• Maintain a clean and sanitized club environment.

Skills

Customer service

Education

High school diploma/GED

Tools

POS system

Job description

Planet Fitness in Manheim Township, PA, is hiring a Customer Service Representative. The role involves delivering a superior, judgement-free member experience, greeting guests, signing up new members, and handling in-club transactions with a POS system.

Applicants should have customer service experience, be at least 18, and possess basic computer skills. The job offers growth opportunities, shift-differential pay, PTO, 401K with employer match, and comprehensive health options.