Full-Time Guest Reservations & Call Center Pro

Sagchip; Mount Pleasant (MI); On-site; USD 19,000 - 30,000; Full time

Job summary

Sagchip is seeking a guest services/reservation associate to handle high-volume calls in a busy resort environment. You will greet callers professionally, collect reservation details, and upsell hotel outlets while maintaining up-to-date information on properties and amenities.

The role requires at least 1 year of customer service, a typing speed of 30 wpm, and the ability to work all shifts including weekends and holidays. Gaming license eligibility may apply depending on position.

Qualifications

• One year of customer service experience or related roles.
• Typing speed of at least 30 words per minute.
• Ability to operate reservation systems and Microsoft Office.

Responsibilities

• Answer phones with a friendly, professional greeting and follow script.
• Assist guests with room reservations, changes, and cancellations; upsell hotel outlets and services.
• Maintain knowledge of properties and amenities; respond to guest questions.

Skills

Customer service

Reservation systems

Typing speed 30 wpm

Telephone etiquette

Microsoft Office

Education

High School Diploma or GED

Job description

Sagchip is seeking a guest services/reservation associate to handle high-volume calls in a busy resort environment. You will greet callers professionally, collect reservation details, and upsell hotel outlets while maintaining up-to-date information on properties and amenities.

The role requires at least 1 year of customer service, a typing speed of 30 wpm, and the ability to work all shifts including weekends and holidays. Gaming license eligibility may apply depending on position.