Guest Services Call Center Agent (Part-Time)

Delphi Technologies; Gulfport (MS); On-site; USD 17,000 - 22,000; Part time

Job summary

Island View Casino Resort is seeking a part-time Call Center Representative to deliver superior guest service by expediting calls and addressing inquiries according to the script. You will use multiple computer programs to retrieve reservation details and assist guests efficiently.

The role includes processing hotel reservations, transferring calls, and providing general information. Proficiency with Cisco Call Manager, Reservations System, and related equipment is required, with a flexible

Qualifications

• Must be able to use all equipment, including computer keyboard and call management tools.
• Cross training to achieve proficiency in PBX and Reservations System.
• Must follow departmental policies and work a flexible schedule.

Responsibilities

• Expedite all incoming calls in a timely and accurate manner.
• Respond to guest questions and handle guest requests per the script.
• Process online reservations for hotel rooms.
• Receive internal and external calls to answer questions and transfer calls.
• Access information via computer systems to process dinner reservations.

Skills

Customer service

Communication

Multitasking

Reservations system

Tools

Cisco Call Manager

PC software

Paging system

Two-way radios

Job description

Island View Casino Resort is seeking a part-time Call Center Representative to deliver superior guest service by expediting calls and addressing inquiries according to the script. You will use multiple computer programs to retrieve reservation details and assist guests efficiently.

The role includes processing hotel reservations, transferring calls, and providing general information. Proficiency with Cisco Call Manager, Reservations System, and related equipment is required, with a flexible