Full-Time Evening Front Desk Guest Service | $500 Sign-On

RRI West; Salem (NH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employee-Paid Life Insurance

Pet Insurance

Paid Time Off after 60 days

Competitive Pay

Digital Tipping Program

401 (k) with Employer Match

Career Growth Opportunities

Job summary

RRI West is seeking a Front Desk Guest Service Representative for the Red Roof Inn Salem, NH to deliver exceptional hospitality and guest service. The role requires strong communication, teamwork, and reliable attendance on a full-time basis.

The GSR will handle check-ins/outs, reservations, and guest requests while maintaining accurate records and coordinating with housekeeping and management to ensure a seamless guest experience.

Qualifications

• At least 1 year of customer service experience.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills.
• Dependable, detailed-oriented, and organized.
• Reliable attendance and punctuality required for all shifts.
• Ability to work weekends and holidays.
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.
• Attention to detail handling reservations, payments, and guest information.

Responsibilities

• Welcome guests and assist with check-in/check-out, wake-up calls, courtesy calls, and guest requests.
• Respond to guest questions, address concerns, and help resolve issues professionally.
• Process reservation requests and adjust existing reservations as needed.
• Use the front desk computer system to complete transactions, maintain accurate records, and run reports.
• Coordinate with housekeeping to manage room availability and guest needs.
• Collaborate with hotel management and team members to deliver an excellent guest experience.
• Maintain a welcoming, friendly, and professional environment.

Skills

Customer service

Communication skills

Teamwork

Reliability

Punctuality

Attention to detail

Reservation handling

Independent work

Professional demeanor

Tools

Front desk software

Job description

RRI West is seeking a Front Desk Guest Service Representative for the Red Roof Inn Salem, NH to deliver exceptional hospitality and guest service. The role requires strong communication, teamwork, and reliable attendance on a full-time basis.

The GSR will handle check-ins/outs, reservations, and guest requests while maintaining accurate records and coordinating with housekeeping and management to ensure a seamless guest experience.