Front Desk GSR

RRI, Inc.; Vernon (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

RRI, Inc. is seeking a Front Desk Guest Service Representative (GSR) to maintain positive guest interactions while responding courteously to their needs. This role includes handling reservations, performing accounting functions, and ensuring guest satisfaction.

The ideal candidate should have a high school diploma or equivalent and 1-2 years in customer service. A friendly attitude and basic office skills are essential, as well as availability to work nights and weekends.

Qualifications

• 1-2 years in a previous customer service position required.
• Must maintain professional appearance in uniform.
• Capable of changing tasks while operating a computer.

Responsibilities

• Welcome guests with friendly greeting and perform guest related services.
• Handle reservation requests and check guests in/out.
• Perform daily cash count and prepare bank deposit.

Skills

Customer service skills

Basic office skills

Timekeeping skills

Basic English communication

Education

HS Diploma or equivalent

Job description

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure that the quality of service for Red Roof Inns’ guests is in accordance with Red Roof Inns’ standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining accounting and financial accountability as well as safety and security of the hotel.

Position Responsibilities

• Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly)
• Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
• Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales
• Perform daily cash count; prepare bank deposit and review of audit packages
• Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals
• Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance
• Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions
• Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval
• Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc)
• Other duties as assigned

Qualifications

• HS Diploma or equivalent work experience
• 1-2 years in a previous customer service position required
• Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc)
• Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff
• Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision
• Basic English communication (verbal and written) skills required
• May be required to work nights, weekend and/or holidays

Additional Information

EOE/M/F/Disabled/Veteran