Front Desk Guest Service Representative (2nd shift)

RRI, Inc.; Louisville (KY); On-site; USD 28,000 - 35,000; Full time

Job summary

RRI, Inc. is seeking a Front Desk Guest Service Representative for the 2nd shift in Louisville, Kentucky. The role involves greeting guests, handling reservations, and performing daily audit functions in a friendly and efficient manner.

The ideal candidate should possess a high school diploma, basic office skills, and have 1-2 years in a customer service role. A friendly demeanor and ability to manage multiple tasks are essential.

Qualifications

• 1-2 years of experience in a customer service position.
• Must maintain a professional appearance and a friendly attitude.
• Ability to handle cash and perform basic math.

Responsibilities

• Welcome guests and perform all guest-related services.
• Handle reservation requests and check guests in/out.
• Communicate with Inn Management and other team members.

Skills

Customer service expertise

Basic office skills

English communication

Education

HS Diploma or equivalent

Job description

Front Desk Guest Service Representative (2nd shift)

Red Roof Inn® is an economy hotel chain with over 400 properties nationwide. The Front Desk Guest Service Representative maintains positive guest interactions and supports hotel operations.

Position Responsibilities

• Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly)
• Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
• Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales
• Perform daily cash count; prepare bank deposit and review of audit packages
• Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals
• Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance
• Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions
• Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval
• Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc)
• Other duties as assigned

Qualifications

• HS Diploma or equivalent work experience
• 1-2 years in a previous customer service position required
• Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc)
• Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff
• Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision
• Basic English communication (verbal and written) skills required
• May be required to work nights, weekend and/or holidays

EOE/M/F/Disabled/Veteran