Full-Time Customer Services Clerk II

Ypsilanti District Library; Ypsilanti (MI); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health/vision/dental insurance

Union bargaining unit (AFSCME)

Résumé du poste

The Ypsilanti District Library is seeking a full-time Customer Service Clerk to assist library patrons with checkouts, payments, and card issuance, while guiding visitors through services and equipment usage.

Responsibilities include answering calls, processing holds, and handling cash with accuracy; prior library experience is preferred. This role requires a service-oriented demeanor and strong communication in a fast-paced setting.

Qualifications

• High school diploma.
• Pleasant, service-oriented demeanor.
• Familiarity with computers.
• Experience working with diverse populations.
• Excellent communication and interpersonal skills, including active listening.
• Ability to function professionally, work independently, and use good judgment.
• Ability to resolve issues with library patron accounts/behavior.
• Ability to enforce library policies equitably.
• Flexible and dependable.
• Good attention to detail.
• Enthusiastic, positive team player.
• Comfortable working in a fast-paced environment.
• Public library experience preferred.

Responsabilités

• Provide direct customer assistance to library patrons by checking materials in/out, collecting payments, issuing cards.
• Greet visitors, explain services and procedures, assist with self-check, printing, copying, scanning, faxing, and equipment use.
• Answer and direct incoming telephone calls.
• Process patron holds and interlibrary loan materials.
• Handle cash register transactions and deposits with accuracy.

Connaissances

Customer service

Communication

Interpersonal skills

Computers

Attention to detail

Team player

Public library exp

Formation

High school diploma

Outils

Cash handling

POS systems

Library software

Description du poste

NATURE OF WORK

Customer Service duties as assigned by the Customer Services Coordinator. Typical duties may include, but are not limited to:

• Providing direct customer assistance to library patrons by checking library materials in and out, collecting payments, issuing library cards, etc.


• Greeting visitors, explaining library services and procedures, and assisting patrons with self-check, printing, copying, scanning, faxing, and use of other library equipment


• Answering and directing incoming telephone calls


• Processing patron holds and interlibrary loan materials


• Handling cash register transactions and deposits with accuracy

MUST BE ABLE TO WORK THE FOLLOWING SCHEDULE

Mondays | 12:30-9pm Tuesdays | 8:30am-5pm Wednesdays | 12:30-9pm Thursdays | 8:30am-5pm Alternating Fridays/Saturdays | 9:30am-6pm One Sunday per month | 12:30-5pm

QUALIFICATIONS

• High school diploma


• Pleasant, service-oriented demeanor


• Familiarity with computers


• Experience working with diverse populations


• Excellent communication and interpersonal skills, including active listening


• Ability to function in a professional manner, work independently, and use good judgment


• Ability to successfully resolve issues with library patron accounts/behavior


• Ability to enforce library policies equitably


• Flexible and dependable


• Good attention to detail


• Enthusiastic, positive team player


• Comfortable working in a fast-paced environment


• Public library experience preferred

HOURS

Full-time, 40 hours per week (including regularly scheduled evenings and weekends).

SALARY/BENEFITS

Hourly wage starting at $19.48/hour. YDL offers a comprehensive benefits package including generous paid time off, 12 paid holidays, family health/vision/dental insurance, and contribution to a MERS retirement plan. This position is part of YDL’s AFSCME union bargaining unit.