Library Services Assistant 19 Hour

La-Porte-County-Public-Library-1; Michigan City (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

La Porte County Public Library in Indiana is seeking a Library Services Assistant (Clerical I) to support daily public services on an hourly schedule. The role focuses on helping patrons, guiding them to resources, and handling circulation duties.

The position emphasizes customer service, cash handling, and proficiency with computers, library software, and office equipment to support visitors and library operations.

Qualifications

• High school diploma or equivalent required.
• 1-year customer service experience.
• Cash handling experience using a cash drawer, register, and credit card machine.
• Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies.

Responsibilities

• Provide hand-on customer service, answers customer questions, helps customers find library materials, assist customers with use of public computers, personal devices, and office equipment.
• Develop familiarity with all collections and provide reader advisory services with audience appropriate content.
• Create and maintain accurate customer accounts, sets up new customer accounts, makes changes to customer information, and reconciles customer accounts.
• Use the library's website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools.
• Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces.
• Assists with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers.
• Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required.
• Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues.
• Promote library classes, events, and services to customers.
• May be assigned to a specific area or may be a floater.
• Apply Library policies consistently with all customers, staff, and vendors.

Skills

Customer service

Cash handling

Computer literacy

Microsoft Office

Public library software

Education

High school diploma or equivalent

Tools

Cash register

Public computers

Library software

Job description

Description

JOB TITLE: Library Services Assistant

CLASS/GRADE: Clerical I

POSITION TYPE: Hourly

REPORTS TO: Circulation Supervisor

RESPONSIBILITY

Provide accurate and knowledgeable customer service by connecting community members with library services and materials.

ESSENTIAL FUNCTIONS

• Provide hand-on customer service, answers customer questions, helps customers find library materials, assist customers with use of public computers, personal devices, and office equipment.


• Develop familiarity with all collections and provide reader advisory services with audience appropriate content.


• Create and maintain accurate customer accounts, sets up new customer accounts, makes changes to customer information, and reconciles customer accounts.


• Use the library's website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools.


• Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces.


• Assists with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers.


• Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required.


• Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues.


• Promote library classes, events, and services to customers.


• May be assigned to a specific area or may be a floater.


• Apply Library policies consistently with all customers, staff, and vendors.

REQUIREMENTS

• High school diploma or equivalent required.


• 1-year customer service experience.


• Cash handling experience using a cash drawer, register, and credit card machine.


• Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies.

TRAINING AND EXPERIENCE

• Public service orientation and commitment to excellent and genuine customer service.


• Dependability, punctuality, trustworthiness, good work habits, meets work schedule and good attendance.


• Demonstrates professionalism, courtesy, and respect when interacting with customers and coworkers.


• Work efficiently and prioritize important tasks.


• Make decisions and work independently and interpedently.


• Solve problems in a professional manner with customers, co-workers and Leadership.


• Maintains confidentiality of customer records and sensitive information.


• Read, listen, comprehend, and follow verbal and written instructions.


• Ability to follow established Library policies and procedures.


• Accepts direction and feedback with a willingness to improve performance.

PHYSICAL REQUIREMENTS

• Frequently move about the library to assist customers, access materials, and perform tasks; includes walking, standing, sitting, bending, reaching, and kneeling.


• Regularly lift and carry library materials, supplies, and boxes up to 25 lbs; regularly push book carts and bins weighing up to 100 lbs.


• Manual dexterity for typing, handling materials, and operating computers, carts, book drop bins and office equipment.


• Sufficient vision to read print and digital materials, including close, distance, color, and peripheral vision, and depth perception.


• Clearly listen and communicate with staff and customers in a timely manner, in person, by phone, and in writing.


• Assist with room setup and takedown, including moving tables and chairs as needed.


• Regularly exposed to outdoor weather, fluctuations in indoor temperature, and materials returned in unfavorable conditions.


• Must be able to respond to alarms, sirens, and overhead pages promptly.