Patron Accounts Assistant

Des-Plaines-Public-Library; Des Plaines (IL); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Paid Time Off accrual

Mission Square Pre of Roth 457

Employee Assistance Program

Job summary

Des-Plaines-Public-Library is seeking a hardworking, customer-service oriented Patron Services Assistant to join our team. The role involves assisting patrons with accounts and materials, helping register for cards and programs, and performing outreach in the community.

The ideal candidate will be comfortable with busy environments, proficient with standard library systems, and able to work evenings, weekends, and a rotating Sunday shift. Starting pay is $18 per hour.

Qualifications

• Two years of college preferred.
• Two years library experience or two years retail customer service experience.
• Available to work evenings and weekends.

Responsibilities

• Assist patrons with library accounts and materials.
• Register patrons for library cards, programs, and services.
• Fulfills interlibrary loan requests and reports statistics; maintains calendar and event bookings.
• Assists and instructs patrons with self-checks, automated materials handler, copier, and catalog.
• Reconciles patron accounts and processes payments for damaged/lost items.
• Maintains holds area, Quick Pick collections, and new Video Game collection.
• Compiles statistical data and may attend meetings/workshops.
• Performs clerical tasks and other duties as assigned.

Skills

Customer service

Cash handling

Communication

Team player

Education

Two years college preferred

Tools

Self-check kiosk

Cash register

Catalog system

Job description

Schedule: Mondays 12-5pm, Tuesdays 5-9pm, Wednesdays 12-5pm, Fridays 9am-1pm, and every other Sunday 1-5pm.

About the Position:

We are seeking a hardworking, self-starter with excellent customer service skills. This key role requires a team player who can prioritize and make judgment calls in a fast-paced environment. The successful candidate will assist customers with their library accounts and materials, help register them for cards and programs, and do outreach throughout the community. Computer literacy is a must!

DUTIES:

1. Understands and carries out the Library’s policies and procedures

2. Assists patrons with all matters related to their Library accounts and

3. May be responsible for one or more of the following: fulfills interlibrary

loan requests and reports statistics; registers public meeting room

bookings, maintains the schedule and public calendar, and reports

statistics; selects Quick Pick magazine collection and maintains display; and registers and processes special library cards for businesses, nonresidents, and a variety of other types of users.

4. Assists and instructs patrons in the use of the self-checks, automated

materials handler, copier, and catalog.

5. Registers patrons for library cards, library programs, and other services such as voter registration and tax preparation appointments.

6. Checks materials in and out, renews items, and sorts and routes materials.

7. Answers Library directional and procedural questions and general

community-related questions. Refers patrons to appropriate staff for

assistance when necessary.

8. Promotes Library card signup at in-person visits to local schools and

community events.

9. Reconciles patron accounts and takes payment for damaged and lost items.

10. Prepares daily cash deposit and cash register drawer for opening on the following day.

11. Accepts donations for the Friends of the Library and processes purchases from the on-going book sale.

12. Maintains public holds area, Quick Pick collections, and new Video Game collection, including shelving and straightening.

13. Compiles statistical data.

14. May attend appropriate meetings, workshops, and conferences.

15. May prepare weekly desk schedule.

16. Performs a variety of clerical tasks.

17. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

1. Two years college preferred.

2. Two years library experience or two years retail customer service

experience.

3. Available to work evenings and weekends.

Starting Salary: $18.00/hour DOQ

• Paid Time Off accrual
• Mission Square Pre of Roth 457
• Employee Assistance Program

Attachments (1)

Patron Accounts Assistant APPROVED OCT 2021.pdf