Full-Time Customer Services Clerk II

Monmouth University; Ypsilanti (MI); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

AFSCME union bargaining unit

Job summary

The Ypsilanti District Library is seeking a customer service assistant to support patrons at the service desk. Responsibilities include checking materials in and out, collecting payments, issuing library cards, and assisting with self-check and equipment.

You will greet visitors, answer calls, process holds and interlibrary loans, and handle cash with accuracy while enforcing library policies. A high school diploma and strong communication skills are required, with experience serving diverse

Qualifications

• High school diploma required.
• Pleasant, service-oriented demeanor.
• Familiarity with computers.
• Experience working with diverse populations.
• Ability to resolve issues with library patron accounts/behavior.
• Ability to enforce library policies equitably.
• Excellent communication and interpersonal skills, including active listening.
• Ability to function in a professional manner, work independently, and use good judgment.
• Flexible and dependable.
• Comfortable working in a fast-paced environment.
• Public library experience preferred.

Responsibilities

• Check library materials in and out and collect payments.
• Issue library cards.
• Greet visitors and explain services and procedures.
• Assist patrons with self-check, printing, copying, scanning, faxing, and use of equipment.
• Answer and direct incoming telephone calls.
• Process patron holds and interlibrary loan materials.
• Handle cash register transactions and deposits with accuracy.

Skills

Customer service

Active listening

Interpersonal skills

Communication

Computer familiarity

Diversity experience

Policy enforcement

Independence

Flexible

Fast-paced

Education

High school diploma

Job description

Customer Service duties as assigned by the Customer Services Coordinator. Typical duties may include, but are not limited to:

• Providing direct customer assistance to library patrons by checking library materials in and out, collecting payments, issuing library cards, etc.
• Greeting visitors, explaining library services and procedures, and assisting patrons with self-check, printing, copying, scanning, faxing, and use of other library equipment
• Answering and directing incoming telephone calls
• Processing patron holds and interlibrary loan materials
• Handling cash register transactions and deposits with accuracy

QUALIFICATIONS

• High school diploma
• Pleasant, service-oriented demeanor
• Familiarity with computers
• Experience working with diverse populations
• Ability to successfullyresolve issues with library patron accounts/behavior
• Ability to enforce library policies equitably
• Excellent communication and interpersonal skills, including active listening
• Ability to function in a professional manner, work independently, and use good judgment
• Flexible and dependable
• Comfortable working in a fast-paced environment
• Public library experience preferred

SALARY/BENEFITS

Hourly wage starting at $19.48/hour.YDL offers a comprehensivebenefitspackageincludinggenerouspaidtimeoff,12paid holidays, family health/vision/dentalinsurance,andcontributiontoaMERSretirementplan. Thispositionis part of YDL’s AFSCME union bargaining unit.