Library Assistant

York-County-Library-System; Brogue (PA); Sur place; USD 11 000 - 16 000; Temps partiel

Résumé du poste

York County Library System at Collinsville Community Library is seeking a Library Assistant to help patrons in person, by phone, and by email. You will handle checkouts, shelving, and member records while supporting daily library operations.

The part-time, non-exempt role requires strong customer service, computer skills, and flexible scheduling including occasional Saturdays. Training and a team-oriented environment are provided.

Qualifications

• High school diploma or equivalent; college experience preferred.
• Strong customer service skills and ability to work with diverse patrons.
• Proficiency with computers and basic office software.
• Background clearances required: PA Child Abuse, PA Criminal History, FBI, Mandated Reporter.

Responsabilités

• Check in/out materials using scanner and ILS database.
• Create and update member records.
• Shelve books and manage shelves; opening/closing duties.
• Coordinate with staff and volunteers to promote events.
• Assist with interlibrary loans (ILL) and item record management (IRM).
• Assist patrons with eBooks and digital resources; provide computer help.
• Perform basic photocopying, scanning, and faxing for patrons.
• Enforce library policies; maintain neat desk and reading areas.

Connaissances

Customer service

Communication

Computer proficiency

Team player

Formation

High school diploma

Outils

ILS database

Description du poste

Description

Pay Rate: $10.00/hour Hours: 9.50 hours per week Schedule: Tuesday 2:45AM-8:00PM, Thursday 1:45PM-6:00PM, occasional Saturdays for special events (once or twice per year) and/or occasional Monday/Wednesdays/Fridays to cover staffing needs if there are any vacations or sickness, etc. Supervisor: Library Manager Location: Collinsville Community Library Classification: Part-Time/Non-Exempt [START DATE WOULD BE EARLY JANUARY 2027]

The Library Assistant serves a diverse population of members in using library resources. Assistance is given to members in person, via phone, and via email. These resources include, but are not limited to: printed materials, digital media, online databases, internet searches, faxing, copying, and printing. The Library Assistant will also assist in the day-to-day functions of the library – checking in/out materials, shelving books, opening/closing duties, creating/updating member records, inter-library loans (ILL) and item record management (IRM), etc.

Requirements

General Requirements

Candidate must enjoy being a team player and providing excellent customer service to a diverse population of all ages and abilities. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter, flexible, and be competent using computers and performing other customer service related duties. Strong organizational skills are also essential.

Education & Experience Requirements

Candidate must have a high school degree (or equivalent). College experience is preferred. Computer proficiency is required. Customer service experience in a public library setting is preferred. PA Child Abuse Clearance, PA Criminal History Clearance, FBI fingerprint-based Criminal History Clearance, and Mandated Reporter Training Certificate are required.

Duties and Responsibilities

• Performs duties related to checking in and checking out library materials. This includes using an item scanner, the ILS computer database and collecting fees.
• Creates new member records and posts or responds to messages on member accounts.
• Checks materials that have been returned for good condition, completeness and other shelving requirements.
• Process IRM as needed, including making changes in the status of materials in the ILS computer database.
• Process ILL as needed, including communication to both library members and lending libraries.
• Assists members with locating materials, physical and digital, using the ILS database. This includes assisting members with eBooks, eReaders, OPACs.
• Assists members with the use of computer applications including the Internet, digital devices, and online databases. Makes referrals to Martin Library’s Information Services as needed.
• Assists members with public computer and WiFi use. Must be able to answer general computer, email, and internet questions.
• Makes photocopies. Scan and email documents using photocopier. Fax for members using traditional fax machine.
• Performs opening and closing procedures, including light cleaning. Ensures that the appearance of the desk area, the shelving units and the sitting areas are neat, clean and organized. This includes reading shelves and re-shelving returned or out of order materials.
• Inform patrons of Library policies and rules and enforces these. Stays familiar with YCL website, mission, outreach, advocacy and events.
• Provides guidance to the circulation desk volunteers and assists them when needed.
• Coordinates with staff, Friends, and volunteers in promotion of events and fundraisers.
• Assists with thematic / seasonal displays to promote books and events as requested.
• Other duties as requested by the Library Manager.

Physical Requirements

• Must be able to lift up to 30 pounds from ground level to waist level and be able to bend, squat, and kneel occasionally throughout work shift.
• Must be able to push/pull carts weighing up to 120 pounds.
• Must be able to reach, lift, and stretch throughout the work day.
• Must be able to stand and/or walk up to four hours at a time.
• Must be able to sit for up to four hours at a time