Full-Time Customer Services Clerk II

Ypsilanti District Library; Ypsilanti Charter Township (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Benefits package

AFSCME union

Full-time hours

Job summary

The Ypsilanti District Library is seeking a friendly, customer-focused frontline associate to support daily operations in the Customer Services area.

Responsibilities include checking materials in and out, processing holds, assisting patrons with self-service and equipment, handling calls, and ensuring accurate cash handling. The role emphasizes welcoming visitors and delivering high-quality service in a fast-paced library setting.

Qualifications

• High school diploma required or equivalent.
• Pleasant, service-oriented demeanor and strong communication skills.
• Familiarity with computers and basic software applications.
• Experience serving diverse populations in a public setting.
• Excellent communication and interpersonal skills, including active listening.
• Professional conduct, independent work habits and good judgment.
• Ability to resolve issues with patron accounts and enforce policies fairly.
• Flexible and dependable with attention to detail.
• Enthusiastic, positive team player in a fast-paced environment.
• Public library experience preferred.

Responsibilities

• Check materials in and out, collect payments, issue library cards.
• Assist patrons with self-service, printing, copying, scanning, and other equipment.
• Answer and direct incoming telephone calls.
• Process patron holds and interlibrary loan materials.
• Handle cash transactions and deposits with accuracy.

Skills

Customer service

Communication

Interpersonal skills

Active listening

Attention to detail

Professionalism

Teamwork

Adaptability

Cash handling

Problem solving

Education

High school diploma

Tools

Cash register

Computer proficiency

Library software

Job description

NATURE OF WORK

Customer Service duties as assigned by the Customer Services Coordinator. Typical duties may include, but are not limited to:

• Providing direct customer assistance to library patrons by checking library materials in and out, collecting payments, issuing library cards, etc.


• Greeting visitors, explaining library services and procedures, and assisting patrons with self-check, printing, copying, scanning, faxing, and use of other library equipment


• Answering and directing incoming telephone calls


• Processing patron holds and interlibrary loan materials


• Handling cash register transactions and deposits with accuracy

MUST BE ABLE TO WORK THE FOLLOWING SCHEDULE

Mondays | 12:30-9pm Tuesdays | 8:30am-5pm Wednesdays | 12:30-9pm Thursdays | 8:30am-5pm Alternating Fridays/Saturdays | 9:30am-6pm One Sunday per month | 12:30-5pm

QUALIFICATIONS

• High school diploma


• Pleasant, service-oriented demeanor


• Familiarity with computers


• Experience working with diverse populations


• Excellent communication and interpersonal skills, including active listening


• Ability to function in a professional manner, work independently, and use good judgment


• Ability to successfully resolve issues with library patron accounts/behavior


• Ability to enforce library policies equitably


• Flexible and dependable


• Good attention to detail


• Enthusiastic, positive team player


• Comfortable working in a fast-paced environment


• Public library experience preferred

HOURS

Full-time, 40 hours per week (including regularly scheduled evenings and weekends).

SALARY/BENEFITS

Hourly wage starting at $19.48/hour. YDL offers a comprehensive benefits package including generous paid time off, 12 paid holidays, family health/vision/dental insurance, and contribution to a MERS retirement plan. This position is part of YDL’s AFSCME union bargaining unit.