Full-Time Customer Service Specialist | Growth & Support

S.J. Smith; Pekin (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Ongoing training and professional de­v

Job summary

S.J. Smith Company in Pekin, IL seeks a Customer Service Representative to deliver information to customers about products and services and to promote company offerings.

This full-time role includes duties such as handling inquiries, resolving issues, opening and updating client accounts, and maintaining paperwork. The position requires a high school diploma, basic math skills, and ability to operate a computer/order-entry system.

Qualifications

• High School Diploma or Equivalent.
• Ability to handle cash transactions accurately.
• Basic math skills.
• Computer skills or prior experience with computer order entry system required.

Responsibilities

• Provide customers with information to address inquiries regarding products and services.
• Promote the company’s products and services when servicing new and existing customers.
• Assist in resolving customer complaints, opening and processing new client accounts, maintaining and making changes to existing customer accounts, and filing documents and other paperwork.

Skills

Cash handling

Basic math

Computer skills

Customer service

Education

High School Diploma or Equivalent

Tools

Order entry system

Job description

S.J. Smith Company in Pekin, IL seeks a Customer Service Representative to deliver information to customers about products and services and to promote company offerings.

This full-time role includes duties such as handling inquiries, resolving issues, opening and updating client accounts, and maintaining paperwork. The position requires a high school diploma, basic math skills, and ability to operate a computer/order-entry system.