Customer Service & Sales Support Specialist

FHLB Des Moines; Northern (KY); Hybrid; USD 15,000 - 26,000; Full time

Job summary

Sysco Illinois is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately while coordinating with internal teams.

Responsibilities include handling inquiries, processing orders, sending invoices, and managing same-day deliveries. A high school diploma and 1 year of related experience are required, with call center experience preferred.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Previous call center experience preferred.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Key pick-up request, handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintaining call list.
• Monitor orders before the cut-off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for OPCO.
• Perform other duties as directed by Supervisor.

Skills

Telephone skills

Fast-paced

MS Office

PC at desk

Education

High school diploma or equivalent

Job description

Sysco Illinois is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately while coordinating with internal teams.

Responsibilities include handling inquiries, processing orders, sending invoices, and managing same-day deliveries. A high school diploma and 1 year of related experience are required, with call center experience preferred.