Customer Service Representative

S.J. Smith; Pekin (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Ongoing training and professional de­v

Job summary

S.J. Smith Company in Pekin, IL seeks a Customer Service Representative to deliver information to customers about products and services and to promote company offerings.

This full-time role includes duties such as handling inquiries, resolving issues, opening and updating client accounts, and maintaining paperwork. The position requires a high school diploma, basic math skills, and ability to operate a computer/order-entry system.

Qualifications

• High School Diploma or Equivalent.
• Ability to handle cash transactions accurately.
• Basic math skills.
• Computer skills or prior experience with computer order entry system required.

Responsibilities

• Provide customers with information to address inquiries regarding products and services.
• Promote the company’s products and services when servicing new and existing customers.
• Assist in resolving customer complaints, opening and processing new client accounts, maintaining and making changes to existing customer accounts, and filing documents and other paperwork.

Skills

Cash handling

Basic math

Computer skills

Customer service

Education

High School Diploma or Equivalent

Tools

Order entry system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full-time Customer Service Pekin, IL, US

Customer Service Representative

About Us:The Company: S.J. Smith Company, is a third-generation family-owned company that has been in operation since 1950. At S.J. Smith, we help make our customers more successful through cutting-edge solutions and quality products.

We believe in investing in our people, supporting professional development, and maintaining a culture where employees are empowered to do their best work.

Position Summary: The customer service representative is responsible for providing customers with information to address inquiries regarding products and services. Promote the company’s products and services when servicing new and existing customers. Assist in resolving customer complaints, openingand processing new client accounts, maintaining and making changes to existing customer accounts, and file documents and other paperwork.

Required Qualifications:

• High School Diploma or Equivalent
• Ability to handle cash transactions accurately
• Basic math skills
• Computer skills or prior experience with computer order entry system required

Schedule: This is a full-time position typically scheduled 7:30am – 4:30pm Monday through Friday.

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Ongoing training and professional development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.