Customer Care Specialist — Fast-Paced, Impactful Support

Smith; Arlington (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Medical, dental, vision

Life insurance

Paid holidays

Ongoing training

Job summary

Smith is seeking a Customer Care Representative to join our Indiana team. You will handle customer calls, schedule service visits, and maintain accurate records while delivering exceptional service to reflect our commitment to excellence.

The role emphasizes teamwork, effective communication, and the ability to manage multiple tasks in a fast-paced environment. A high school diploma or GED is required, with 1–2 years in customer service preferred.

Qualifications

• Must have strong communication skills and good computer literacy.
• Experience in customer service or call center is preferred.
• Familiarity with business software tools is a plus.
• Demonstrates time management and organizational abilities.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Schedule service calls and record important details accurately
• Communicate effectively with team members and management
• Deliver world-class customer service and meet satisfaction goals
• Maintain accurate job notes and database records
• Manage multiple tasks in a fast-paced environment
• Provide timely feedback to management; build productive relationships with customers and coworkers

Skills

Verbal and written communication

Computer literacy

Team player

Time management

Calm under pressure

Customer service mindset

Education

High School Diploma or GED

Tools

Business management software

Job description

Smith is seeking a Customer Care Representative to join our Indiana team. You will handle customer calls, schedule service visits, and maintain accurate records while delivering exceptional service to reflect our commitment to excellence.

The role emphasizes teamwork, effective communication, and the ability to manage multiple tasks in a fast-paced environment. A high school diploma or GED is required, with 1–2 years in customer service preferred.