Customer Service & Order Support Specialist

S J Smith Company; Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Ongoing training and professional dev.

Job summary

S.J. Smith Company in Cedar Rapids, IA, is seeking a full-time Customer Service Representative to support customers with product inquiries, process orders, and manage accounts while delivering an exceptional experience. This role will also handle shipping and receiving of products.

The position offers a stable schedule and growth opportunities within a family-owned company that has served customers since 1950. Benefits are provided.

Qualifications

• High School Diploma or Equivalent required.
• Ability to handle cash transactions accurately.
• Basic math skills.
• Experience with computer order entry system preferred.

Responsibilities

• Support customers with product inquiries and order processing.
• Manage account-related tasks and provide a high level of service.
• Assist with shipping and receiving of products.

Skills

Cash handling

Basic math

Computer skills

Education

High School Diploma or Equivalent

Tools

Order entry system

Job description

S.J. Smith Company in Cedar Rapids, IA, is seeking a full-time Customer Service Representative to support customers with product inquiries, process orders, and manage accounts while delivering an exceptional experience. This role will also handle shipping and receiving of products.

The position offers a stable schedule and growth opportunities within a family-owned company that has served customers since 1950. Benefits are provided.