Customer Service Representative

S.J. Smith; Cedar Rapids (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Ongoing training and professional开发

Job summary

S.J. Smith is seeking a Customer Service Representative at our Cedar Rapids, IA location to support customers with product inquiries, process orders, and manage accounts while delivering an exceptional experience.

In this full-time role you will also handle shipping and receiving responsibilities and collaborate with teammates to ensure timely and accurate service. High school diploma required; on-the-job training provided.

Qualifications

• High School Diploma or Equivalent.
• Ability to handle cash transactions accurately.
• Basic math skills.
• Experience with computer order entry systems.

Responsibilities

• Assist customers with product inquiries and order processing.
• Manage customer accounts and provide exceptional service.
• Handle shipping and receiving of products.

Skills

Cash handling

Basic math

Computer skills

Order entry experience

Education

High School Diploma or Equivalent

Tools

None

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full-time Customer Service Cedar Rapids, IA, US

Customer Service Representative

From the front counter to the warehouse floor—be part of a team that keeps our customers up and running!

About Us:

The Company: S.J. Smith Company, is a third-generation family-owned company that has been in operation since 1950. At S.J. Smith, we help make our customers more successful through cutting-edge solutions and quality products.

We believe in investing in our people, supporting professional development, and maintaining a culture where employees are empowered to do their best work.

Position Summary:

We are hiring a Customer Service Representative for our Cedar Rapids branch. This role is responsible for supporting customers with product inquiries, order processing, and account management while delivering an exceptional customer experience. This role will also be responsible for shipping and receiving product.

Required Qualifications:

• High School Diploma or Equivalent
• Ability to handle cash transactions accurately
• Basic math skills
• Computer skills or prior experience with computer order entry system required

Schedule:

This is a full-time position typically scheduled 7:30am – 4:30pm Monday through Friday.

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Ongoing training and professional development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.