Customer Service & Dispatch Ops Admin II

Southeastern Freight Lines; Knoxville (TN); Hybrid; USD 30,000 - 37,000; Full time

Job summary

Southeastern Freight Lines seeks a Customer Service Administrator 2 in Knoxville, TN for the first shift. You will perform clerical duties supporting Service Center operations, responding to customer inquiries about shipments, billing, CODs, and tracing, and assisting with delivery scheduling and driver support.

Essential duties include data entry of loads and manifests, maintaining appointment calendars, and supporting account managers.

Qualifications

• High School Diploma or GED required.
• 6 months of related experience or office experience.
• Strong customer relations and communication skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Respond to calls or inquiries regarding shipments, billing, CODs, and tracing.
• Call and schedule delivery appointments; assist drivers with issues.
• Enter closed, dispatched, and arrived loads; compile driver logs.
• Maintain sales appointment schedules and support account managers.

Skills

Customer service

Communication

Multitasking

Office software

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

Southeastern Freight Lines seeks a Customer Service Administrator 2 in Knoxville, TN for the first shift. You will perform clerical duties supporting Service Center operations, responding to customer inquiries about shipments, billing, CODs, and tracing, and assisting with delivery scheduling and driver support.

Essential duties include data entry of loads and manifests, maintaining appointment calendars, and supporting account managers.