Customer Service Administrator 2

Southeastern Freight Lines; Asheville (NC); Vor Ort; USD 30.000 - 37.000; Vollzeit

Zusammenfassung

Southeastern Freight Lines in Asheville, NC seeks a Customer Service Administrator 2 to support Service Center operations, including handling calls, scheduling deliveries and assisting with payroll and HR tasks.

The role requires a high school diploma, ability to pass background check and drug screen, and 6 months of related experience. Proficiency in Microsoft Office and multi-line phones is preferred; first shift with pay $21.55–$26.51 per hour.

Qualifikationen

• Intermediary clerical duties to support Service Center operations.
• Respond to calls and inquiries about shipments, billing, CODs, tracing, or rating information.
• Prepare delivery appointments, assist drivers with issues, and enter loads into the system.

Aufgaben

• Handle calls and contact customers regarding shipment status and issues.
• Schedule delivery appointments and assist with dispatch support.
• Support payroll and HR tasks, including screening resumes and coordinating hires.
• Assist Service Center managers with recruiting and training coordination.
• Enter closed, dispatched, and arrived loads into the computer.

Kenntnisse

Customer service

Communication

Time management

MS Office

Attention to detail

Phone etiquette

Ausbildung

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Payroll systems

Jobbeschreibung

## Customer Service Administrator 2Apply: Asheville, NC: Full time: Posted Today: R2026-23323As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and complete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested. Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies. For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience)**Work Shift**First Shift