Full-Time Customer Service Counter Associate | POS & Returns

Hugos-Family-Marketplace; Thief River Falls (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Holiday pay

Employee discount

Time & half holiday pay

Job summary

Hugo's Family Marketplace in Thief River Falls, MN is seeking a Service Counter Clerk to deliver exceptional customer service at the service counter. You will greet customers, help with inquiries, process returns and exchanges, and operate the POS system.

The role emphasizes accuracy in transactions, adherence to store policies, and maintaining a clean, organized counter. No prior experience required; training provided.

Qualifications

• High school diploma or GED required.
• Some college coursework or related experience preferred.
• No prior work experience required; willing to learn procedures.

Responsibilities

• Greet customers warmly and assist with inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer customer questions and provide information about products and services.
• Handle customer complaints professionally and work toward resolution.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems and verify receipts and identifications when required.
• Maintain cleanliness and organization of the service counter area.
• Follow store policies and communicate with team members and management.

Skills

Customer service

Cash handling

Communication

Problem solving

Team interaction

Education

High school diploma or GED

Some college coursework

Tools

POS systems

Job description

Hugo's Family Marketplace in Thief River Falls, MN is seeking a Service Counter Clerk to deliver exceptional customer service at the service counter. You will greet customers, help with inquiries, process returns and exchanges, and operate the POS system.

The role emphasizes accuracy in transactions, adherence to store policies, and maintaining a clean, organized counter. No prior experience required; training provided.