Full-Time Crew Chief — Lead, Train & Elevate Service

IHOP 1474 Lufkin; Lufkin (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Job summary

IHOP in Lufkin, TX is seeking a full-time Crew Chief to lead a high-performing team. You will assist in preparing staff and resources, assign duties, and promote teamwork to deliver exceptional service.

You will train new employees, supervise performance, and ensure adherence to policies. The role also covers scheduling, time card review, and daily deposits, with a focus on efficiency and customer satisfaction.

Qualifications

• Ability to speak and read English.
• Good communication skills.
• Basic math skills.
• Ability to remain calm under pressure.
• Relevant experience is preferred but not required.

Responsibilities

• Assist in preparation and readiness of personnel, equipment, and supplies for business needs.
• Assign employee duties, encourage teamwork, and promote a collaborative environment.
• Keep the team informed about new menu items, specials, and promotional materials.
• Provide clear information to ensure understanding of food prep and service for quality experiences.
• Supervise performance and behavior, ensuring policy adherence and high service standards.
• Monitor time cards daily and adjust schedules to minimize overtime.
• Enforce portion control per SOPs and check deliveries for accuracy and quality.
• Handle cash receipts, reconcile funds, and make daily deposits.

Skills

English literacy

Communication skills

Basic math

Calm under pressure

Job description

IHOP in Lufkin, TX is seeking a full-time Crew Chief to lead a high-performing team. You will assist in preparing staff and resources, assign duties, and promote teamwork to deliver exceptional service.

You will train new employees, supervise performance, and ensure adherence to policies. The role also covers scheduling, time card review, and daily deposits, with a focus on efficiency and customer satisfaction.