Service Appointment Specialist — Inbound/Outbound Calls

Thoroughbred Ford; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Mentorship

Health insurance

Dental/Vision insurance

401(k)

Paid time off

Career growth

Job summary

Thoroughbred Ford in Kansas City, MO is seeking a Customer Service Representative for the service department. You will answer calls and emails, set service appointments, and follow up with customers to keep them connected to the dealership.

No automotive background is required; experience in retail, restaurants, or hospitality and strong people skills are a great fit. The role includes training and opportunities for career growth in a customer-focused environment.

Qualifications

• No automotive background required; retail, restaurant, or hospitality experience is a strong fit.
• Strong computer skills are required.
• Familiarity with call center or customer service environments is preferred.

Responsibilities

• Answer incoming calls and emails from customers and respond to internet inquiries promptly and professionally.
• Schedule service appointments and follow up with customers who missed or need to reschedule.
• Conduct outbound calls to existing and potential customers based on marketing incentives and follow-up workflows.
• Gauge customer satisfaction during and after interactions to identify concerns and opportunities.
• Maintain an organized prospect and customer follow-up system to encourage repeat visits and referrals.
• Work toward appointment-setting targets supporting the service department's performance goals.

Skills

Strong computer skills

Customer service experience

Call center experience

Job description

Thoroughbred Ford in Kansas City, MO is seeking a Customer Service Representative for the service department. You will answer calls and emails, set service appointments, and follow up with customers to keep them connected to the dealership.

No automotive background is required; experience in retail, restaurants, or hospitality and strong people skills are a great fit. The role includes training and opportunities for career growth in a customer-focused environment.