Bilingual Insurance Support Specialist - Grow & Help Clients

florida one insurance; Brandon (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Licensing assistance

Growth opportunities

Job summary

Florida One Insurance in Brandon, FL is hiring a Full-Time Bilingual Customer Service Representative to help our diverse client base. You will resolve insurance questions, assist with policy updates, claims, and guide customers through their coverage, using both English and Spanish to build trust.

This on-site role emphasizes empathy, professionalism, and clear communication as you serve customers during stressful times and collaborate with our agent team for a seamless experience.

Qualifications

• Bilingual English/Spanish required.
• Excellent verbal and written communication skills in both languages.
• Strong empathy, professionalism and customer service mindset.
• Good problem-solving and attention to detail.
• Able to adapt in a fast-paced environment.
• Collaborative and team-focused coworker.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in English and Spanish.
• Collaborate with our agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Fluent English & Spanish

Verbal & written communication

Empathy & professionalism

Problem solving & attention to detail

Adaptability

Team-oriented mindset

Job description

Florida One Insurance in Brandon, FL is hiring a Full-Time Bilingual Customer Service Representative to help our diverse client base. You will resolve insurance questions, assist with policy updates, claims, and guide customers through their coverage, using both English and Spanish to build trust.

This on-site role emphasizes empathy, professionalism, and clear communication as you serve customers during stressful times and collaborate with our agent team for a seamless experience.