Full-Time Bilingual Insurance Support Specialist

florida one insurance; Oakland Park (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Licensing support

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative in Oakland Park, FL. The role focuses on assisting English and Spanish-speaking clients with policy updates, claims, and general inquiries.

You will communicate clearly, show empathy, and work with the agent team to ensure a seamless customer experience while maintaining accurate records and delivering excellent service.

Qualifications

• Fluency in English and Spanish (verbal & written)
• Excellent verbal and written communication skills
• Empathy, professionalism, and customer service
• Problem-solving ability and attention to detail
• Adaptability in a fast-paced environment
• Collaborative, team-oriented mindset

Responsibilities

• Responding to customer inquiries via phone, email, and in person
• Assisting with policy updates, claims, and general insurance questions
• Providing clear, empathetic support in both English and Spanish
• Collaborating closely with our agent team to ensure a seamless customer experience
• Maintaining accurate records and documentation

Skills

Fluency in English and Spanish

Verbal & written communication

Empathy

Customer service

Problem-solving

Teamwork

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative in Oakland Park, FL. The role focuses on assisting English and Spanish-speaking clients with policy updates, claims, and general inquiries.

You will communicate clearly, show empathy, and work with the agent team to ensure a seamless customer experience while maintaining accurate records and delivering excellent service.