Bilingual Insurance Customer Service Specialist

florida one insurance; Delray Beach (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Insurance licensing help

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to serve our diverse client base onsite in Delray Beach, FL. You will handle insurance questions, guide policy updates, and resolve issues in English and Spanish.

This role emphasizes empathy, clear communication, and teamwork with our agents, while providing growth opportunities and a comprehensive benefits package.

Qualifications

• Fluency in English and Spanish (verbal and written).
• Excellent verbal and written communication skills.
• Empathy, professionalism, and customer service focus.
• Problem-solving ability and attention to detail.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Respond to inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general questions.
• Provide clear, empathetic support in both languages.
• Collaborate with agent team to ensure a seamless experience.
• Maintain accurate records and documentation.

Skills

Bilingual English-Spanish

Customer service

Communication skills

Empathy

Problem solving

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to serve our diverse client base onsite in Delray Beach, FL. You will handle insurance questions, guide policy updates, and resolve issues in English and Spanish.

This role emphasizes empathy, clear communication, and teamwork with our agents, while providing growth opportunities and a comprehensive benefits package.